Legal Disclosures & Compliance

PixelFormix, registered at 13 Rue du Levant, Cran-Gevrier, 74960 Annecy, France, is committed to protecting the privacy and personal data of all visitors, clients, and business partners in full compliance with Regulation (EU) 2016/679 (General Data Protection Regulation — GDPR) and the California Consumer Privacy Act (CCPA).

Personal Data Collected: We collect personal identification information including full name, email address, phone number, company affiliation, and project specification details submitted through our project kickoff form and direct communication channels.

Purpose of Processing: Personal data is processed exclusively for the following purposes: client communication, project delivery coordination, service improvement, contractual obligation fulfillment, and statutory tax reporting compliance.

Data Retention Period: Personal data is retained for a maximum of 5 years from the date of last active engagement. After this period, all personal data is irreversibly deleted from our systems unless a longer retention period is required by applicable law. Project-related documentation may be retained for up to 10 years for contractual and audit purposes.

Data Security: All personal data is stored within encrypted EU-hosted cloud infrastructure compliant with ISO/IEC 27001 standards. We implement industry-standard security measures including AES-256 encryption, TLS 1.3 transmission protocols, and role-based access controls.

Third-Party Sharing: We do not sell, rent, or distribute personal information to unauthorized third-party data brokers. Personal data may be shared with trusted service providers (hosting, payment processing) strictly under Data Processing Agreements (DPAs) that ensure equivalent protection standards.

Your Rights: Under GDPR and CCPA, you have the right to access, rectify, erase, restrict processing, and port your personal data. To exercise these rights, contact us at [email protected].

These Terms of Service govern all commercial engagements between PixelFormix, registered at 13 Rue du Levant, Cran-Gevrier, 74960 Annecy, France, and its clients. By engaging our services, you agree to the following terms.

Scope of Work: All services are delivered according to explicitly contracted Statements of Work (SOW) executed between the client and PixelFormix. Each SOW specifies deliverables, timelines, milestones, and payment terms.

Intellectual Property: Upon complete settlement of agreed commercial invoices, PixelFormix assigns all worldwide intellectual property rights in client-specific deliverables, including source code, design tokens, and digital assets, directly to the client.

Payment Terms: Invoices are due within 14 calendar days of issuance unless otherwise specified in the SOW. Late payments incur a 1.5% monthly interest charge. Projects may be paused for accounts more than 30 days past due.

Delivery Timelines: Estimated delivery timelines are provided in good faith and are subject to client responsiveness, feedback turnaround, and scope stability. Delays caused by client-side factors may extend delivery dates proportionally.

Liability Limitation: PixelFormix's total liability under any engagement shall not exceed the total fees paid by the client for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

Confidentiality: Both parties agree to maintain the confidentiality of proprietary information exchanged during the engagement. This obligation survives termination of the agreement for a period of 3 years.

PixelFormix uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user interaction patterns. This policy describes how we use cookies and your rights regarding their deployment.

Essential Cookies: These cookies are necessary for the website to function properly. They enable core features such as session management, security tokens, and cookie consent preferences. Essential cookies cannot be disabled.

Analytics Cookies: We use analytics cookies to collect anonymized data about how visitors interact with our website, including pages visited, time spent, and navigation patterns. This data helps us optimize site performance and user experience.

Functional Cookies: Functional cookies enable personalized features such as remembering your preferences, language settings, and form input states to improve your experience on subsequent visits.

Your Cookie Rights: You have the right to accept or decline non-essential cookies. Essential cookies are deployed based on legitimate interest and do not require explicit consent. You can manage cookie preferences through your browser settings at any time.

Cookie Retention: Session cookies are deleted when you close your browser. Persistent cookies remain for up to 12 months unless manually cleared. Cookie consent preferences are stored locally for 12 months.

Contact: For questions about our cookie practices, contact PixelFormix at [email protected], 13 Rue du Levant, Cran-Gevrier, 74960 Annecy, France.

PixelFormix maintains a transparent refund and reimbursement policy for all services rendered. This policy is effective for all engagements initiated from the date of publication.

Pre-Project Cancellation: If a project is cancelled before work has commenced, a full refund of any advance payment will be issued within 14 business days. Cancellations must be submitted in writing to [email protected].

Mid-Project Cancellation: For projects cancelled after work has begun, the client is liable for payment of all work completed up to the cancellation date, calculated proportionally based on the approved SOW milestones. Any advance payment exceeding work completed will be refunded within 14 business days.

Non-Delivery Guarantee: If PixelFormix fails to deliver agreed-upon deliverables as specified in the SOW due to circumstances within our control, the client is entitled to a full refund of fees paid for undelivered work items. This guarantee excludes delays caused by client-side factors or force majeure events.

Quality Assurance: All deliverables undergo rigorous internal QA before client review. If deliverables materially deviate from the approved SOW specifications, PixelFormix will rectify issues at no additional cost within a 30-day remediation window.

Dispute Resolution: Any disputes regarding refunds will be resolved through good-faith negotiation. If resolution cannot be reached within 30 days, disputes will be submitted to the competent courts of Annecy, France, in accordance with applicable French commercial law.

Force Majeure: PixelFormix shall not be held liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemic conditions, government restrictions, or third-party infrastructure failures.